Returns & Refunds

At VALTRYXX, we're serious about two things: quality and clarity. If something isn't right, we'll take care of it—fast and fairly.

1) Return Window

You may request a return or refund within 30 days of delivery.

2) What Qualifies for a Return

To be eligible for a return:

  • Item must be unused, unworn, and in original condition
  • Must include original packaging (when applicable)
  • Return request must be submitted within the return window

3) Items We Can't Accept Back (for hygiene + fairness)

We do not accept returns for:

  • Items marked Final Sale
  • Gift cards
  • Items showing wear, use, odors, scratches, or damage after delivery
  • Certain personal-care/grooming items once opened (if applicable)

4) Damaged / Defective / Wrong Item (Best-case trust builder)

If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery.

Email support@valtryxx.com with:

  • Order number
  • Clear photo/video proof (packaging + item)
  • A short description of the issue

✅ If verified, we will offer one of the following at no cost to you:

  • Replacement, or
  • Refund, or
  • Store credit (your choice, when possible)

5) "Delivered but not received" / Lost Packages

If tracking shows delivered but you didn't receive it:

  • Contact the carrier first (sometimes it's held or misdelivered)
  • Then email us within 7 days and we'll help investigate

Resolutions depend on carrier confirmation and tracking evidence.

6) Return Shipping Costs

If the return is due to damage/defect/wrong item, we cover the cost (or reimburse reasonable return shipping with receipt).

Otherwise, return shipping is the customer's responsibility.

7) How to Start a Return

Email support@valtryxx.com with:

  • Order number
  • Item(s) you want to return
  • Reason for return (optional)

We'll reply with a return authorization and instructions.

Returns sent without authorization may be refused.

Return Address:
[Return Address] (we provide this after approval)

8) Refund Timing

Once your return is received and inspected:

Approved refunds are issued to your original payment method within 5–10 business days
(Bank processing times may vary.)

9) Order Cancellations / Changes

If you need to change or cancel an order, contact us ASAP.

Once an order is processed or shipped, we may not be able to cancel it.